Terms and Conditions

1. Introduction

Welcome to Usinnem Courier. These Terms & Conditions govern your use of our delivery services across Ghana.

By booking a shipment or using our platform, you agree to these terms.

2. Our Services

Usinnem Courier provides pickup, transportation, and delivery of parcels within designated service areas.

Delivery timelines are estimates and may vary due to factors beyond our control, including traffic, weather, or operational delays.

3. User Responsibilities

By using Usinnem Courier, you agree to:

  • Provide accurate pickup and delivery information
  • Ensure parcels are properly packaged and secured
  • Make items available for pickup at the agreed time
  • Ensure the recipient is available to receive the package

Usinnem Courier will not be responsible for failed deliveries due to incorrect details or recipient unavailability.

4. Prohibited Items

You agree not to send items that are:

  • Illegal, hazardous, or dangerous
  • Perishable goods without proper packaging
  • Fragile items not securely packaged
  • Cash or high-value items without prior declaration

Usinnem Courier reserves the right to refuse or cancel shipments that violate these conditions.

5. Pricing & Payments

All delivery fees must be paid as agreed before or at the time of service.

Prices may vary based on distance, package size, weight, and delivery urgency.

Failure to complete payment may result in delays or cancellation of service.

6. Delivery & Delays

While Usinnem Courier aims to deliver within estimated timelines, we do not guarantee exact delivery times.

We are not liable for delays caused by:

  • Traffic conditions
  • Weather disruptions
  • Incomplete or incorrect delivery details
  • Events beyond our control

7. Loss, Damage & Liability

Usinnem Courier handles all packages with care. However:

  • We are not liable for damage caused by poor packaging
  • Claims for lost or damaged items must be reported within [insert timeframe, e.g., 24–48 hours]
  • Compensation, where applicable, may be limited to the declared value of the item

8. Cancellations & Refunds

Orders may be canceled before dispatch.

Once a package has been picked up, cancellation may not be possible or may attract a fee.

Refunds, where applicable, will be processed based on the nature of the issue.

9. Limitation of Liability

To the fullest extent permitted by law, Usinnem Courier shall not be liable for:

  • Indirect or consequential losses
  • Loss of business, revenue, or profits
  • Delays outside our control

10. Changes to Terms

Usinnem Courier reserves the right to update these Terms & Conditions at any time. Updated terms will be posted on this page.